IBPS Recruitment 2026: Institute of Banking Personnel Selection (IBPS) released an official notification for the recruitment of Customer Service Associate (CSA) posts under Common Recruitment Process (CRP CSA-XVI) for Participating Public Sector Banks. There are 11,403 vacancies (indicative, for the 2027-28 period).
Candidates who have completed their Degree (Graduation) in any discipline are eligible to apply for these posts. Candidates can apply online through the official website www.ibps.in from August 1, 2026, to August 21, 2026.
IBPS Recruitment 2026 11403 Customer Service Associate (CSA) posts official Notification
IBPS Recruitment 2026 11403 Customer Service Associate (CSA) posts Online Application
IBPS Recruitment 2026 Full Details:
| Organization Name: | Institute of Banking Personnel Selection (IBPS) |
| Job Category: | Bank Jobs |
| Post Name : | Customer Service Associate (CSA) – CRP CSA-XVI |
| Vacancy: | 11403 |
| Job Location: | All India (State/UT-wise, as per candidate’s chosen State/UT) |
| Apply Mode: | Online |
| Start Date: | 01 Aug 2026 |
| Last Date: | 21 Aug 2026 |
| Official Website: | www.ibps.in |
Vacancy Details:
- Bank of Baroda – 1200
- Bank of India – 500
- Bank of Maharashtra – 500
- Canara Bank – 2500
- Central Bank of India – 1419
- Indian Bank – 1700
- Indian Overseas Bank – 780
- Punjab National Bank – 2016
- Punjab & Sind Bank – 376
- UCO Bank – 412
- Union Bank of India – Not Reported
Eligibility Criteria:
Educational Qualification: A Degree (Graduation) in any discipline from a University recognised by the Govt. of India, or equivalent qualification recognized by the Central Government. Candidate must be proficient (reading, writing, speaking and understanding) in the specified/opted local language of the State/UT applied for. Computer literacy (Certificate/Diploma/Degree in computer operations, or having studied Computer/Information Technology as a subject in High School/College/Institute) is mandatory.
Age Limit: Minimum 20 years, Maximum 28 years (as on 01.08.2026).
Age Relaxation:
- SC/ ST: +5 years
- OBC (Non-Creamy Layer): +3 years
- Persons With Benchmark Disabilities: +10 years
- Ex-Servicemen (ESM) / Disabled Ex-Servicemen (DESM): Actual period of service rendered in the defence forces + 3 years (8 years for Disabled Ex-Servicemen belonging to SC/ST), subject to a maximum age limit of 50 years
- Widows, divorced women and women legally separated from their husbands who have not remarried: Age concession up to 35 years for General/EWS, 38 years for OBC and 40 years for SC/ST candidates.
Salary Details:
- Basic: ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480 (plus allowances & perquisites as per rules of the Participating Bank)
Selection Process
- Online Preliminary Examination (Objective Test)
- Online Main Examination (Objective Test)
- Local Language Proficiency Test (LLPT)
- Provisional Allotment (Merit-cum-Preference basis)
- Document Verification
Application Fee:
- SC/ST/PwBD/ESM/DESM – Rs. 175/- (inclusive of GST)
- Others – Rs. 850/- (inclusive of GST)
Apply Procedure:
- Candidates will be required to apply online through the IBPS website: www.ibps.in. Applications will be accepted from 01 Aug 2026 to 21 Aug 2026.
Dates to remember
- Start date to send the application form: 01 Aug 2026
- Last date to send the application form: 21 Aug 2026
- Edit Window for Candidates to Modify/Correct Application Form: For 2 days after the closure of registration.
- Conduct of Pre-Examination Training (PET): September 2026
- Download of call letters for Online Examination – Preliminary: September 2026
- Online Examination – Preliminary: October 2026
- Result of Online Examination – Preliminary: November 2026
- Download of Call Letter for Online Examination – Main: November 2026
- Online Examination – Main: December 2026
- Provisional Allotment: March 2027
Important Links
| IBPS Official Website | Click Here |
| IBPS CRP CSA-XVI Official Notification PDF | Click Here |
| IBPS CRP CSA-XVI Online Application | Click Here |
